Product Support

Customer Support:

For installation or billing issues please contact our customer service via email: support@dev360labs.com

License Key Lookup:

Can't find your license key? Use our online lookup: https://www.safecart.com/purchase-lookup/

FAQs

I purchased Smart PC Cleaner but am being returned to the website to purchase the product again.

I purchased Smart PC Cleaner PRO version but received an error when it tried to install.

License key does not work.

How do I uninstall Smart PC Cleaner?

I just completed running a scan and optimizing my PC. When I run the scan again it still shows errors that were not fixed.

I purchased Smart PC Cleaner but am being returned to the website to purchase the product again.   

Resolution:  Please activate Smart PC Cleaner:

1.  Open Smart PC Cleaner (Start -> Programs -> Smart PC Cleaner folder -> Smart PC Cleaner)
2.  Click on the About tab
3.  Click on Register
4.  Enter name where indicated
5.  Enter the license key received via email
6.  Click register
7.  Restart Smart PC Cleaner

back to top


I purchased Smart PC Cleaner PRO version but received an error when it tried to install.   

Resolution:  Please uninstall Smart PC Cleaner and reinstall Smart PC Cleaner Pro version:

1.  Uninstall Smart PC Cleaner:

a. Close Smart PC Cleaner (if open)
b. Click Start > Programs > Smart PC Cleaner
c. Click ‘Uninstall Smart PC Cleaner’
d. Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete

2. Download Smart PC Cleaner Pro:
http://download.dev360labs.com/smartpccleaner.exe

3. Install Smart PC Cleaner Pro

4. Activate with the Smart PC Cleaner Pro license key you received after purchase.

back to top


License key does not work.

Resolution:  Make sure you are entering your correct license key.  Receipt numbers are sometimes mistaken for license keys.  Please re-check your order information email for your correct license key. Some helpful tips regarding your license key:

1. Copy (Ctrl + c) and paste (Ctrl + v) of your license key is recommended.

2. The correct license key format for Smart PC Cleaner is: XXXX-XXXX-XXXX-XXXX-XXXX (five series of four characters).

3. Please note that any 0 in the license key is a zero.

back to top


How do I uninstall Smart PC Cleaner?

Resolution:

1. Close Smart PC Cleaner (if open)
2. Click Start > Programs > Smart PC Cleaner
3. Click ‘Uninstall Smart PC Cleaner’
4. Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete

back to top


I just completed running a scan and optimizing my PC. When I run the scan again it still shows errors that were not fixed.

Resolution: Make sure you close other programs (including your Internet browser) before you run the final fix (Repair & Optimize, Fix, Clean or Clean-up).  This is because Smart PC Cleaner cannot fix or clean up items that are in use by other programs.

back to top